When is credit note paid

[vitaly]

I have had a credit note in my Ziggo for quite some time.

When will this be paid?

[Roland]

Good afternoon @vitaly, 

I understand that you would like to know about the credits. Now I immediately took a look at the systems and I see that this has been settled with the invoices. Can you continue like this?

[vitaly]

I have an invoice (Customer Number: **Mod Edit, removed Customer ID and Invoice Number**, Invoice Number  : ) that hasn't been charged to my card. Could you please process it?

[Jos · Accepted solution]

Hi @vitaly thanks for your response. This invoice number is related to the credit note. We will provide you with a credit nota in about a week since your account has been cancelled in this month. As soon as everything is clear, we will refund the amount to your bank account.