E-gun33
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Watching Ziggo Go

I have an internet subscription with Ziggo, can I also watch champions league online with my subscription in Ziggo Sport? It says Ziggo Go is free for Ziggo clients but it seems I cannot watch it.

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Bert
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Only channel 14 Ziggo Sport can be viewed for free for Ziggo customers with a limited number of football matches and other sports.

You need a subscription for the other 6 channels of Ziggo Sport Totaal.

 

Ziggo Sport - Kijk gratis live Formule 1, voetbal en meer | Ziggo

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Bert
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Only channel 14 Ziggo Sport can be viewed for free for Ziggo customers with a limited number of football matches and other sports.

You need a subscription for the other 6 channels of Ziggo Sport Totaal.

 

Ziggo Sport - Kijk gratis live Formule 1, voetbal en meer | Ziggo

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Monica
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Hi @E-gun33 and welcome to the Community! 

I see @Bert already provided you with an answer, which is great! In addition to that, ZiggoGo is only accessible when this is included in your subscription. Some Internet Only packages do not contain ZiggoGo access. You would at least need the Internet Start with ZiggoGo package á €48,50 (https://www.ziggo.nl/internet/internet-start) to be able to use ZiggoGo. 

Please let us know if you have any questions about this!

E-gun33
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hello monica,

 

Thanks for your message. Yesterday I had a talk with someone from the Client Service, we tried to solve my problem. As you can see in the attached image, I have an Internet Start subscription. I wanted to use Ziggo Go, I tried it from everywhere including the app (Ziggo Go), website (ziggogo.tv), and tried different browsers and also cleaned up my cookies and history but still I get errors. The attached images you can find the 2 different errors I get. You can also see attached what happens when I click on the link on the “ No channels available. You can change your channel line-up under Link in the settings menu.” It says technical error. I hope you will be able to help me because the person from the client service said this is strange and did not suppose to happen.

 

Thanks in advance!

Monica
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Thanks for sharing the info @E-gun33! I've took a look at your subscription through our systems and I can see you have the Internet Start subscription. However, there are different types of the Internet Start package. I can see you currently have the Internet Start á €42,50 package (this one https://www.ziggo.nl/internet/start), this does not include ZiggoGo access. As mentioned earlier, you would need at least Internet Start with CableTV and ZiggoGo access á €48,50 (this one https://www.ziggo.nl/internet/internet-start) to be able to watch through ZiggoGo. 

In short, the message that you need to have a subscription is correct. An upgrade to the Internet Start and Cable TV package (https://www.ziggo.nl/internet/internet-start) would be required to use ZiggoGo. If you would like this, please let us know. We can then manually arrange it within the cooling-off period so that your current discount is retained.

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