Vraag
Reacties
Oplossing
Aankondigingen
Nieuw op de Community? Laat ons in 3 minuten weten wat je verwacht van je bezoek. Vul nu de vragenlijst in.
gittalexa
Level 1

Verification My Ziggo doesn't work due to old mobile phonenumber

Hi

can not log into my ziggo and cant reach customer service on the phone

the problem involves the sms code that is sent to an old number, I changed it last week on the website but when I try to login now, the sms is STILL sent to the previous phone number... unacceptable and very frustrating service.

Customer number:  GA Korpos

Please help me either turn off the sms code verification, either DO apply the change of phone number that was done last week, thank you in advance

 

even to create this topic took me ages (got following error again and again
'Your post has been edited because invalid HTML was found in the body. The invalid HTML has been removed. Review the post and resubmit if you are happy with the result.')

cant wait to cancel my subscription with Ziggo and switch to another provider

 

** Moderator: deleted the customer number because of privacy reasons ** 

0 Kudos
e-mail meldingen
Aan Uit
Oplossingen

Gaat er iets mis met je Mijn Ziggo account?

Lukt het aanmaken van je account of het verifiëren van je mobiele nummer niet? Of zie je nog oude gegevens? Dit kan alléén een medewerker voor je herstellen. Neem contact met ons op.

Chat met ons

Geaccepteerde oplossingen
Krista
Community Moderator
Community Moderator

Thank you @gittalexa! You can now log in again 😉

Bekijk in context

0 Kudos
3 Reacties 3
Krista
Community Moderator
Community Moderator

Good morning! Welcome to the Community @gittalexa 

What an annoying situation! Especially since you've already spent so much time on it. Do you want to add your zip code, house number and telephone number to your community profile? This is only visible to moderators. Then I will help you further.

0 Kudos
gittalexa
Level 1
Topicstarter

Thank you, I've done it. Old number ends with *426

0 Kudos
Krista
Community Moderator
Community Moderator

Thank you @gittalexa! You can now log in again 😉

0 Kudos