Hello Everyone,
I subscribed with Ziggo first time on 9th Feb 2021 and completed ziggo installation on 15th Feb succesfully.
Afterwards, I never received the internet signal and everytime I called customer services Ziggo told me to keep wait, wait and wait due to system failure they have.
Imagine they keep you waiting for more than a month now!
Ziggo provided no solution, no support, no compansation for unjust treatment but kept telling to wait and in the mean time I and my family have been struggling working remotely due to corona outbreak, like many of us! I had to use my very limited mobile operator connection (also signal quite bad at home) which did not last much through the day anyway, hence impacted my business in a bad way.
Also filled in a form from Ziggo website (~2 wks before) but no-one bothered to reply).
Ziggo team cancelled my contract on my request (this is what they suggested btw), opened a new one to overcome system failure and today I figured out that the new subscription I had is also cancelled by the system for stupid reasons 🙂 While I was waiting to recieve another ziggo box, and hoping to have a signal this time but guess what happened: never arrived due to cancellation.
In conclusion, they told me once more to wait more until the case is resolved. Estimated time? will see if it will be OK next week, month?
This is the worst service, and customer support I have seen in my life.
I wanted community to get informed with the issue I have and possible that more people have similar issues.
For information, Ziggo is the only provider to my house with high speed connecion.
Kind regards..