Incorrect invoice after canceling ziggo contract

[Srikant]

I am continuously getting emails about paying my bill for 1 Mar-31 Mar 2025 while i have already canceled my Ziggo subscription In Feb 2025. I have also gotten confirmation of the same and have returned my ziggo devices as well. I have moved out of Netherlands and so i dont have a way to call Ziggo helpline. And the customer support is pathetic. One would expect that such a big company would at least have a customer support email where i could communicate this but since there is nothing like that, I am having to post this on this community page. Please stop spamming my mailbox with bill payment requests!

[Bert]

When you took out a subscription with Ziggo, you agreed to the terms that, as long as you have an active subscription, you pay one month in advance.

You can chat  https://www.ziggo.nl/klantenservice/contact/chatonly  with Ziggo or call Ziggo: +31 881 212 817

[Srikant]

But my subscription isnt active so why would i pay for a month when i am not using the service anymore?

[Ryan]

Hey @Srikant when you think everything is ready, you don't want to be charged! It makes sense to send a message.
 

When cancelling, we use a one-month notice period. So if you report this on 15 February, for example, we will cancel it on 15 March. I jdon't have any details about you, so I don't know if you've already contacted us or if it's that clear. If I need to check something, please state your postal code and house number in your profile. Not publicly here on the Community. By clicking on the word profile, you can state the details there.

[Bert]

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@Srikant  schreef:

But my subscription isnt active so why would i pay for a month when i am not using the service anymore?

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When you took out a subscription with Ziggo, you agreed to the terms and conditions that, as long as you have an active subscription, you pay one month in advance and after the deduction of user costs, the the rest will be transferred to your bankaccount.

Voorwaarden terms and conditions | Klantenservice | Ziggo

[Srikant]

Hi Ryan,

I canceled my subscription on Jan 15th and so the subscription ended on Feb 15th. I have updated my profile details so you can please take a look. Below is also a screenshot of the email i received on Jan 17th confirming Feb 15th to be the last day of my subscription.

I have also returned the ziggo equipment and have gotten a confirmation email of the same.

[Srikant]

Yes i understand that.  As i said in my latest comment, i canceled on 15th Jan so my contract ended on 15th Feb and i already paid for that. So why am i being asked to pay for March as well?

[Ryan · Accepted solution]

@Srikant I have adjusted your profile, since you had shared your customer number publicly. 

Your account has already been cancelled, the invoice for the new period was ready and could not be stopped like Bert already told you.

Now that the subscription has been cancelled, the new period does not have to be paid. In fact, you will still get 16 to 28 February back from us. This will be processed as soon as possible and you will receive the remainder back into your account within 4 weeks. So nothing has to be paid.

[Srikant]

Okay great. Thanks a lot of clarifying that Ryan, much appreciated. I will ignore the payment reminder emails then for now and wait for the refund.

Thank you and have a nice day.

[Srikant]

Hi Ryan,

I have now again gotten an invoice saying i need to pay 36 while i actually need to be paid money back. Can you please check this?

[Jesse]

Good afternoon @Srikant , that is very confusing! I have checked it for you. It is a mistake in our e-mail. It should be € -36,21 to be received and not to be paid. 🙂

[Srikant]

HI Jesse, thanks for confirming. I will ignore the email then and wait for the 36.21 to be credited to my account.