We merken dat internet nu onmisbaar is in onze samenleving. Het wordt steeds intensiever gebruikt. Live online TV kijken, gamen, videobellen en met meerdere mensen tegelijk thuiswerken zijn slechts en...
Hi guys, I would like to cancel my internet+TV subscription (together with wifi extender subscription). I tried to call, but there is no English menu. I have my post code + address in my profile
This is a public Ziggo forum, where Ziggo customers try to help each other. Also, Ziggo moderators ( they have “_Ziggo” behind their names ) visit every topic every so often. Compared to the helpdesk, they have more knowledge, more options, more rights and can look 'deeper' into the Ziggo system.
You can wait until a Ziggo mod visits this log ( it can be busy, so this can take a while ), or call the Ziggo helpdesk or chat.
– Chat 24/7. Lines can be busy at the moment, please be patient.
– Tst 1200, servicelijn van 08.00 – 20.00, free via Ziggo lines
– 0900-1884, paid public lines.
– Facebook Messenger
Sorry to hear you want to cancel your subscription! Normally it's only possible to do this by phone. I see you already contacted a colleague of mine, but I'm not sure if everything was settled?
We can only arrange it here if there's a specific reason for it (such as moving to a place where Ziggo can't provide). Let me know if that's the case!
I didn’t get was something settled or not, I submitted a form by the provided link to cancel the subscription, but i still don’t know when it will be canceled. I spent a lot of time in calling/chats and still confused
Did you fill out this form? I cannot find it yet, but can't access all the queues unfortunately.
Futhermore; is the cancellation something we can discuss here? If you're unsatisfied about the services or something else, maybe we can discuss it and work something out.
I just received a notification about next invoice that is going to be withdrawn from my account on Jan 21. I would like to stop before the next period started. I am already don’t use Ziggo.
Can you help with the cancellation?