Can not log into Ziggo account, phone number not accessible

[HELPME1]

Hi team,

I am unable to log into my Ziggo account due to the fact I no longer have access to the mobile phone number the 2FA uses. I've had to make a separate account to post this question.

[Bert]

Een Ziggo forum medewerker komt hier binnen afzienbare tijd langs om naar je probleem te kijken en de nodige stappen te zetten.

[Jamyla]

Goodafternoon @HELPME1 

What a pretty username you've created, very unique 🙂

To help you with turning off the 2FA verification I need some more private information from you to be able to turn off the 2FA.

Because of the private sensite information i'll need from you, I will contact you by a private message.