Hallo lieve mensen,
Ik ondervindt al maanden nogal wat problemen met een wegvallende internet connectie.
Ik heb eerst maar eens Ziggo aangesproken via Facebook.
Graag wil ik jullie gedachten over het volgende voordat ik weer afgescheept wordt met een makkelijke oplossing.
Dat gesprek ging zoals het leerboek het aangeeft.
Regel 1 in ict gerelateerde dingen. Heb je hem al eens uit en aan gedaan?.
Kabels eruit gehaald en erin gedaan?
Ik heb vandaag alles vervangen wat in mijn macht ligt om te vervangen en heb daar dan ook bewijs van.
Dit was de situatie.
Goed ik ben het met jullie eens. Al met al een vies gebeuren!
Eerst maar eens goed schoonmaken!!
Zoals de oplettende lezer kan zien de stofzuiger is er langs geweest ! (hoera voor een storing!)
Tevens zit er in deze foto al een nieuwe coax kabel in en een nieuwe kabel voor de telefoon..
Helaas blijf ik na het vervangen van alle kabels problemen ondervinden
Ik heb alle internet kabels vervangen door een cat 6 kabel met een rj45 connector.
Tevens heb ik er in de tussentijd een 3c.om Baseline Switch 2024 tussen gezet..
(Daarvoor had ik de storing ook. Deze zit er pas een paar dagen tussen.)
Hieronder volgt een logje die ik vandaag heb gemaakt.
Inclusief commentaar deze heb ik bold gemaakt
Oude situatie.Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power SNR
1 Locked QAM256 5 6952000 273000000 Hz -6.0 dBmV 37.9 dB
2 Locked QAM256 1 6952000 241000000 Hz -6.5 dBmV 39.2 dB
3 Locked QAM256 2 6952000 249000000 Hz -6.3 dBmV 38.9 dB
4 Locked QAM256 3 6952000 257000000 Hz -6.0 dBmV 39.3 dB
5 Locked QAM256 4 6952000 265000000 Hz -6.0 dBmV 39.5 dB
6 Locked QAM256 6 6952000 281000000 Hz -5.5 dBmV 39.7 dB
7 Locked QAM256 7 6952000 289000000 Hz -6.0 dBmV 39.4 dB
8 Locked QAM256 8 6952000 297000000 Hz -5.8 dBmV 39.6 dB
9 Locked QAM256 9 6952000 305000000 Hz -5.4 dBmV 39.8 dB
10 Locked QAM256 10 6952000 313000000 Hz -5.9 dBmV 39.6 dB
11 Locked QAM256 11 6952000 321000000 Hz -5.4 dBmV 39.4 dB
12 Locked QAM256 12 6952000 329000000 Hz -4.8 dBmV 39.8 dB
13 Locked QAM256 13 6952000 337000000 Hz -4.7 dBmV 39.6 dB
14 Locked QAM256 14 6952000 345000000 Hz -5.3 dBmV 36.9 dB
15 Locked QAM256 15 6952000 353000000 Hz -4.6 dBmV 40.1 dB
16 Locked QAM256 16 6952000 361000000 Hz -4.3 dBmV 40.2 dB
Upstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
1 Locked QAM64 1 5120 Ksym/sec 52000000 Hz 45.8 dBmV
2 Locked QAM64 2 5120 Ksym/sec 44500000 Hz 45.0 dBmV
3 Locked QAM64 3 5120 Ksym/sec 36000000 Hz 45.0 dBmV
4 Locked QAM64 4 5120 Ksym/sec 58800000 Hz 45.8 dBmV
Sun May 05 13:32:46 2019 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Sun May 05 13:32:48 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Sun May 05 13:32:51 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Sun May 05 13:39:02 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sun May 05 13:39:02 2019 Critical (3) Unicast Maintenance Ranging attempted - No response - Retrie...
Sun May 05 13:39:02 2019 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream...
Sun May 05 13:39:20 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Sun May 05 13:43:30 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Sun May 05 13:43:35 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Tue May 07 01:59:48 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Tue May 07 02:33:15 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no U...
Tue May 07 02:33:28 2019 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:29:94:7...
Tue May 07 02:33:29 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Tue May 07 02:33:35 2019 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Tue May 07 02:33:34 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Tue May 07 02:33:37 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Tue May 07 09:12:19 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Tue May 07 09:16:39 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no U...
Tue May 07 09:16:51 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Tue May 07 09:16:54 2019 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Tue May 07 09:16:55 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Tue May 07 09:16:57 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Tue May 07 09:47:54 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:29:94:7...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Wed May 08 18:28:07 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Wed May 08 18:28:10 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Fri May 10 14:26:56 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Fri May 10 14:31:16 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no U...
Fri May 10 14:31:27 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Fri May 10 14:31:33 2019 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Fri May 10 14:31:28 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Fri May 10 14:31:31 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Fri May 10 21:29:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:29:94:7...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Fri May 10 21:56:40 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Fri May 10 21:56:42 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Sat May 11 08:53:58 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 08:58:18 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no U...
Sat May 11 08:58:29 2019 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:29:94:7...
Sat May 11 08:58:38 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 08:58:43 2019 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Sat May 11 08:58:41 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Sat May 11 08:58:44 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Sat May 11 08:59:33 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 09:28:05 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -.
Sat May 11 09:29:27 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 09:29:59 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 09:31:54 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 10:29:23 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 10:33:56 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no U...
Sat May 11 10:34:08 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 10:34:10 2019 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Sat May 11 10:34:15 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Sat May 11 10:34:17 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Sat May 11 12:44:20 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Bezig gegaan met nieuwe kabels.Nadat de kabel er weer in zat. (Zoals je kan zien is dit puur modem en router/wifi.)
Ja cable management laat te wensen over maar dat is nu zo omdat het er toch weer weg moet als er een monteur lang kan komen.)
Sat May 11 15:10:59 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no U...
Sat May 11 15:11:10 2019 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Sat May 11 15:11:16 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Sat May 11 15:11:18 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Internet viel weer weg.Sat May 11 15:29:19 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -... -Niets gedaan bij deze.
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power SNR
1 Locked QAM256 5 6952000 273000000 Hz -6.3 dBmV 38.9 dB
2 Locked QAM256 2 6952000 249000000 Hz -6.5 dBmV 39.5 dB
3 Locked QAM256 9 6952000 305000000 Hz -6.4 dBmV 39.8 dB
4 Locked QAM256 10 6952000 313000000 Hz -6.0 dBmV 39.8 dB
5 Locked QAM256 11 6952000 321000000 Hz -7.1 dBmV 39.2 dB
6 Locked QAM256 12 6952000 329000000 Hz -5.9 dBmV 39.9 dB
7 Locked QAM256 13 6952000 337000000 Hz -6.3 dBmV 39.8 dB
8 Locked QAM256 14 6952000 345000000 Hz -5.7 dBmV 35.9 dB
9 Locked QAM256 15 6952000 353000000 Hz -6.4 dBmV 39.6 dB
10 Locked QAM256 17 6952000 369000000 Hz -5.2 dBmV 40.1 dB
11 Locked QAM256 18 6952000 377000000 Hz -5.8 dBmV 39.7 dB
12 Locked QAM256 19 6952000 385000000 Hz -4.9 dBmV 40.0 dB
13 Locked QAM256 20 6952000 393000000 Hz -5.7 dBmV 37.9 dB
14 Locked QAM256 21 6952000 401000000 Hz -4.7 dBmV 40.2 dB
15 Locked QAM256 22 6952000 409000000 Hz -5.1 dBmV 40.0 dB
16 Locked QAM256 23 6952000 417000000 Hz -5.3 dBmV 40.1 dB
Upstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
1 Locked QAM64 1 5120 Ksym/sec 52000000 Hz 46.8 dBmV
2 Locked QAM64 2 5120 Ksym/sec 44500000 Hz 45.8 dBmV
3 Locked QAM64 3 5120 Ksym/sec 36000000 Hz 44.8 dBmV
4 Locked QAM64 4 5120 Ksym/sec 58800000 Hz 51.0 dBmV
Sat May 11 15:29:57 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 15:50:52 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 15:55:06 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 16:08:00 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Sat May 11 16:13:43 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
Alle pc`s weer afgekoppeld (had alleen de mijne erachter)(in de tussen tijd weer wat getypt. Had weer zo`n melding.) (Maar kwam erachter dat ik de stekker vanaf de router naar pc achterweg had gehaald ipv andersom. (Dum dum i want some gum gum) (moet in principe niets uitmaken maar toch...)
nu is het puur wifi. 17:27:25 screenshot gemaakt met telefoon hieronder toevoegen. (Dit is stekker modem/telefoon.) (Tijd van modem loop uur achter. )telefoon haal ik er nu ook uit.17:41 Kabel aangesloten op modem en router. Deze werkte niet, Vriendin had ze verkeerd aangesloten. oranje naar bruin kant 1 bruin naar oranje kant 2. (nope gaat niet werken schat.) Geen melding in router.17:46. Nu zit er niets achter. Puur modem aanstaan met wifi. (screenshot staat op telefoon)18.35 3c.om er weer achter.
Rest van de kabel worden klaar gemaakt. (thnx schat)
Heeft er iemand een idee wat er hier aan de hand kan zijn?
En kan Ziggo hier ook een antwoord op geven?
Dit speelt al langere tijd.
Tevens hebben wij last met digitale televisie.
Bepaalde kanalen vertonen blokken en groen zwarte kleuren.
Mijn eerste gedachte was dat de telefoon te dicht bij stond.
Deze heb ik een paar meter verwijderd maar dit mocht ook niet helpen.
Gister avond toch maar even de helpdesk gebeld en gechat met een medewerkster.
Deze gaan mij nu een splitter opsturen maar ik heb zo een vermoeden dat dit weinig uit gaat halen.
Sat May 11 19:41:07 2019 Critical (3) Started Unicast Maintenance Ranging - No Response received -...
modem reset
Draadloos (Actief - 2,4 en 5GHz)
Internet (Phy Synchronized)
Telefonie (Uitgeschakeld)
Sat May 11 20:57:30 2019 Critical (3) Resetting the cable modem due to docsDevResetNow
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:29:94:7...
Sat May 11 20:58:43 2019 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Sat May 11 20:58:47 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Sat May 11 20:58:49 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:29:94:7...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Sat May 11 21:16:18 2019 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Sat May 11 21:16:26 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:29:94:70:bc:5a;CMTS-MAC=...
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power SNR
1 Locked QAM256 5 6952000 273000000 Hz -5.5 dBmV 38.8 dB
2 Locked QAM256 1 6952000 241000000 Hz -7.2 dBmV 39.1 dB
3 Locked QAM256 2 6952000 249000000 Hz -5.5 dBmV 39.6 dB
4 Locked QAM256 3 6952000 257000000 Hz -5.8 dBmV 39.7 dB
5 Locked QAM256 4 6952000 265000000 Hz -7.2 dBmV 38.8 dB
6 Locked QAM256 6 6952000 281000000 Hz -6.0 dBmV 39.8 dB
7 Locked QAM256 7 6952000 289000000 Hz -5.5 dBmV 39.5 dB
8 Locked QAM256 8 6952000 297000000 Hz -6.9 dBmV 38.5 dB
9 Locked QAM256 9 6952000 305000000 Hz -5.5 dBmV 40.0 dB
10 Locked QAM256 10 6952000 313000000 Hz -5.1 dBmV 37.5 dB
11 Locked QAM256 11 6952000 321000000 Hz -6.4 dBmV 39.2 dB
12 Locked QAM256 12 6952000 329000000 Hz -5.2 dBmV 39.9 dB
13 Locked QAM256 13 6952000 337000000 Hz -5.3 dBmV 38.7 dB
14 Locked QAM256 14 6952000 345000000 Hz -4.8 dBmV 36.2 dB
15 Locked QAM256 15 6952000 353000000 Hz -5.7 dBmV 39.6 dB
16 Locked QAM256 20 6952000 393000000 Hz -4.8 dBmV 37.1 dB
Upstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
1 Locked QAM64 1 5120 Ksym/sec 52000000 Hz 44.5 dBmV
2 Locked QAM64 2 5120 Ksym/sec 44500000 Hz 44.3 dBmV
3 Locked QAM64 3 5120 Ksym/sec 36000000 Hz 44.0 dBmV
4 Locked QAM64 4 5120 Ksym/sec 58800000 Hz 44.8 dBmV