Hoi,
ik heb hetzelfde probleem gehad.
Onderstaande Engelse tekst op internet gevonden, en dit werkte:
- in de router van ziggo het 2,4 en 5 ghz netwerk een verschillende naam gegeven.
- 2,4 netwerk op vast kanaal gezet.
- telefoon opnieuw opgestart en daarna verbonden met het 2.4 netwerk van het ziggo modem.
- de oranje knop op de ring 30 seconden ingedrukt tbv reset.
- de app ring geopend en de setup opnieuw doorlopen.
hierna werkt de bel wel. ik hoop dat je er iets aan hebt.
originele Engelse tekst:
After a few failed setup attempts the device seems to become non-responsive not allowing a phone to connect to its network.
After a frustrating hour we found out what the problem was and how to fix it.
How to fix it!
1. Check that the Wi-fi network you are trying to connect to is on 2.4Ghz – Ring only works with 2.4Ghz, unless you have the Ring Pro.
2. Press the orange button on the reverse of Ring for 30 seconds – this is a factory reset and broke the loop of ‘unable to join’ and allows you to start the process again form scratch.
3. Check your Wi-Fi is on channel 1 – 11 as Ring does not support 12 or 13. This is not mentioned anywhere in their literature however we found it hidden away on their website.
4. If your Wi-Fi is on channel 11 or 12 change it to a channel 1 – 11. You will need to connect to your hub/routers admin page to change the channel – don’t worry it’s very easy to do and will not ‘break’ anything.
Just make sure you check for congestion on that channel prior to choosing it or you could experience other issues. (see our guide on How to choose the best Wi-Fi channel here.)
5. Your Ring Video Door Bell should now see you Wi-Fi network and you can continue setup!