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Internet disconnections with "No Ranging Response received - T3 time-out" error on Router logs

  • 26 november 2020
  • 32 reacties
  • 523 keer bekeken


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32 Reacties

You should connect using a UTP cable to exclude WiFi issues. You might have issues layered which look the same from the users perspective, they often do because a lot of software “runs back to mama” when been bullied. :wink:

I agree, just moved to the new apartment and still not installed 100%. I have the router on the counters room and I need to set up a cable into the house.

I also need to check the usage of the WiFi channels to select the one with less WiFi networks.

Unfortunately, attenuating the signal will increase US power levels, these must not be higher than 49 dBmV, preferably around 42 dBmV.

Perfect DS power levels would be around 0 dBmV, however current levels should be just about acceptable.

This is my fourth day as a Ziggo internet user. I will keep an eye on the router logs but if it keeps disconnecting during working hours I will need some extra support.
Thank you for your help @tobiastheebe 

Reputatie 7
Badge +8

You should connect using a UTP cable to exclude WiFi issues. You might have issues layered which look the same from the users perspective, they often do because a lot of software “runs back to mama” when been bullied. :wink:

I agree, just moved to the new apartment and still not installed 100%. I have the router on the counters room and I need to set up a cable into the house.

I also need to check the usage of the WiFi channels to select the one with less WiFi networks.

“I also need to check the usage of the WiFi channels to select the one with less WiFi networks.”

You can only use channels 1, 6 and 11 on 2.4 GHz (VHT20), not any of the others at the risk of killing the performance on all overlapping channels, and on 5 GHz it depends if you use 20, 40, 80 or 160 Mhz channel width, where you have to stack aswell, and chose the channel with the most dBm t’ill the next one.

Even more info: Revolution Wi-Fi: 802.11ac Channel Planning

Reputatie 6

Hi @anz0ny,

Welcome to our Community!
I'm glad to read that you received good questions and answers.
Instability and connection issues is not oke when it's impacting your job.


Did you see the question of @Henno?
Please keep us updated! 

Good afternoon @anz0ny en welcome to our Community, 

I am very sorry that you are having difficulties in regards to the internetconnection. Due to the information in your message I've checked your connection and the connections between 
the modem and our network seems to be all right. If you have already checked and excluded possible sources of interference in the indoor cabling, I suggest we plan an appointment with an engineer
to investigate what's causing the problem. In that case please let me know on which date an appointment suits you the best. 


Hello @Paul Ziggo thank you for your message.

I am a little bit worried of technician caming and internet working fine. The issues are usually during the morning and that is the main issue because we both are working from home.
I suppose between 10 and 12hrs is the period with more issues but is not happening every day or during so much time. Just take a look of the latency / issues today:
 


Anyway I suppose I am not the first customer with this issue. During the morning 10 to 12hrs is ok. 

Thanks

@anz0ny I can imagine your patience is reaching below zero due this issue. I have spoken with a colleague with more knowledge of Pingplotter. He told me that it looks like a local problem on the device or Wi-Fi modem (or the connection between them). You can see that the packet loss moment starts from there and the ping is immediately high after that. Do you experience this on multiple devices? And did you do this plot wired or wireless? In the signal between the modem and our cental domain we don't see any peculiar things. 


Hello @Vincent Ziggo thank you for your message.

I am monitoring with the pingplotter:

 



First issue around 12hrs can be an issue with the Wi-Fi modem. Not related with the device because my wife and me were having issues at same time on different OS (Windows and Mac).
I am customer since last week and the modem should be able to work without issues with maximum one restart per week.

Do you think if I buy a different Wi-Fi modem to handle the WiFi and connect via cable to the Ziggo will improve? I am starting to think that the issue is with the Ziggo router handling WiFi connections.

Also as you can see on the capture, rest of high latency periods (marked on the blue square) appears on the second hop “asd-rc0001-cr141-sys.core.as33915.net [213.51.1.124]”. I think this is already the core network of Ziggo.






 

Reputatie 7
Badge +8

You are pinging to www.ziggo.nl. What about pinging towards the host you are connecting for webex? The trace above looks clean, no packet-loss.

Change the horizontal scale to 12 hours then you see more during the day. 

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