Hello all,
I contracted Ziggo internet on the 9th of December and I received the auto install router very fast.
The problem was that I didn’t have the plug installed, only the green cable. I scheduled a visit with one technician to fix this.
After two unsuccessful visits from technicians. The third one was able to connect internet at my new apartment. He had to replace the entire cable that goes to the street.
This was two days ago, so finally seems that I have internet at my new home two weeks after I contracted.
Today I started to have disconnections during the day while I was working. I checked the levels on the router and seems ok but some error messages:








Can someone help with this?
Thanks in advance,
Best beantwoord door tobiastheebe
Your downstream signal, coming from the distribution amplifier on the street, is too strong. This can be mitigated by placing a splitter (POA-01-B) on the AOP/demarc, which will attenuate the signal by 3.5 dB. The splitter should have been included in the modem installation package.
Preferably, your demarc should be connected to a weaker output on the amplifier. Even with the splitter between demarc and modem, the signal will still be slightly too strong.











