Beantwoord

green light still

  • 2 december 2020
  • 8 reacties
  • 274 keer bekeken

Hello,

 

my modem is not working. Still light green and 2 green arrows icon blinking.

 

what can I do? I have already done all the suggested steps

icon

Best beantwoord door Nicolat999977 7 december 2020, 11:54

Hey Erik,

 

thanks for your reply. It was some work maintenance on the street made by ziggo employees. I managed to get in touch with them and they solved the issue the real same day.

 

thank you,

nicola

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8 Reacties

Your modem is still not activated. You can't do anything to correct that. The helpdesk might know more, but i'm afraid they can tell you only to wait and be patient. It can take a few days, even weeks.

Reputatie 5
Badge +3

I am afraid you are going to meet Sint Juttemis. See the other threads in this forum about failing modem registrations. Maybe a moderator can help you, but prepare yourself for helpdesk hell.

Fortunately, it is not a helpdesk hell here, a Ziggo moderator can see how the activation is doing, , the helpdesk cannot see this properly.

This is a customer help customer forum where Ziggo moderators come by almost every working day in every topic.

Make sure your zip code and house number are entered click here →   in your Ziggo community profile, these are not publicly visible, then the correct data can be found immediately.

Reputatie 7
Badge +28

Those blinking lights don’t say anything about an activation, they tell you that there’s no downstream or no upstream. In your case, there’s no upstream.

Can you post some pictures how you’ve connected the cables etc?

Reputatie 5
Badge +4

Hi there @Nicolat999977! Welcome to our Community :-)

I am sorry for the troubles and for the fact your internet didn't work several days ago. I can't find your account in our system with the given postal code and house number in your profile unfortunately, so I can't check what is going on. Is your internet working yet or are you still experiencing issues? If so, please let us know and update the postal code and house number in your profile with the correct details so I can have a look!

Hey Erik,

 

thanks for your reply. It was some work maintenance on the street made by ziggo employees. I managed to get in touch with them and they solved the issue the real same day.

 

thank you,

nicola

Thank to all of you guys!

Reputatie 5
Badge +4

Ah, how nice that the issue has been resolved already! Thanks for getting back to us, Nicola. Have a lovely day! :-)

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