Hello,
I am sorry I'm writing in English, my Dutch is not that good.
I've been a customer with Ziggo for more than six years and I've been very happy with their Internet, so I thought to myself why don't I order a higher speed (that is also cheaper) and this was my biggest mistake.
I received the new connect box two days after. And For 3 weeks I have been waiting for “manual activation” and the connect box is still not activated.
And for 4 days now, even the old cisco modem is not working anymore. I missed very important deadlines and uploads at work because of this.
The connect box seems to be online, all the lights are functional. But when I try to browse, it takes me to activation page, and when I press activate, it gives “proxy error 502”.
What is frustrating is that every time I call customer service they tell me the problem is with another department, that I absolutely cannot contact this department, and to just wait, because it can be solved any minute!
My question is: Is this usual? How difficult is it to activate a new modem?