Beantwoord

Connect box on bridge mode

  • 21 november 2020
  • 2 reacties
  • 98 keer bekeken

Hi,

Can i have my router switched to bridge mode? Need to connect my own router and access point. The last digits of my device S/N are 0345.

I called support and they said i’d have to do it myself, but according to the website and considering the lack of the option on the admin page, it will need to be done remotely.

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Best beantwoord door Paul Ziggo 21 november 2020, 22:46

@kvkewn Thank you very much for providing me the information to verify. I've made a request to change your modemprofile from IPV6 DS Lite to IPV4. This can take up to 24 hours.
A reboot from the modem maybe necessary. After the modem profile change you should be able to change the switch modem from router mode to bridged and vice versa. 
Please let me know if you need further assistance. 

Have a great weekend!
Kind regards,
Paul 

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2 Reacties

Reputatie 7

@kvkewn Thank you very much for providing me the information to verify. I've made a request to change your modemprofile from IPV6 DS Lite to IPV4. This can take up to 24 hours.
A reboot from the modem maybe necessary. After the modem profile change you should be able to change the switch modem from router mode to bridged and vice versa. 
Please let me know if you need further assistance. 

Have a great weekend!
Kind regards,
Paul 

Reputatie 7

Good evening @kvkewn and welcome to our Community,

Too bad that you are unable to switch the Connectbox modem from router to bridged mode! I've checked your account and I see why you are unable to switch te modem to bridged mode.
Your modem has an IPV6 DS Lite profile. In that case you are unable to change the switch modem via the general user interface on the modem. I can change the modem profile to IPV4, so you are
able to change switch mode via the advanced settings of the Connectbox. 

If you want me to change the modemprofile, please send me a private message with your birthdate and last four digits of you bankaccount to verify. Than I can fix it for you. 

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