Beantwoord

Will Ziggo let me use my own modem?

  • 21 augustus 2017
  • 23 reacties
  • 2540 keer bekeken

First thing - sorry for the English, I moved to NL a month ago. I obviously needed internet so I got hooked up on Ziggo Starter package. I have not hooked up the TV Box yet but their crummy modem/router gives me all kinds of trouble.

I have Motorola SB6141 modem and Asus RT-AC68U which I used in US with Comcast and they were rock solid for years, handling up to 20 devices at the same time (Synology file server, camera, streaming devices etc etc) . Both devices should be fully compatible in Europe, and of course Ziggo can flush the firmware of the modem as they please.

So my question is - Will Ziggo let me dump their combo box and let me hook up/activate my modem? And if so do I have to pay extra? And if no - is there any other reliable ISP that will let me do this (I know the house was previously hooked up to KPN)

Dank je wel!
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Best beantwoord door hanh 21 augustus 2017, 15:29

Hi Travis,



No they will not do that.



The closest to get to what you want is

configuring the Ziggo Combo box to so called 'Bridge Mode'.



In that case you only use the Modem and telephony functionality.

The network is fully managed by your own Router.



It depends on what Ziggo Box you have how

this configurarion can be done.

The Ziggo Help Desk can do it in all cases; for some Boxes

you can also do it yourself.



Look at this page:

https://www.ziggo.nl/klantenservice/wifi/modem/bridge-modus/

It explains everyting...... in Dutch.

Can be a great challenge.



If your Box is not in the list it defaults to 'Overige Modems'.

In that case you _need_ to call the Help Desk.



Or call them anyway.



Han
Bekijk origineel

Dit topic is gesloten. Staat je antwoord hier niet bij, stel dan je vraag in een nieuw topic.

23 Reacties

Can you place here the downstream and upstream level form the modem in the TV box?
Can you place the signaalsterkte and signaalkwaliteit when the TV is on channel 1?
Menu > opties scroll up and klick diagnose - wait for the 2 white beams.

Maybe we can help you to solve your issue.

KPN is a possibility, but you have to know in advance what the internet speed is that they deliver to your adres, because mostly it is through 2 thin copper wires and verry slow in comparison with Ziggo.
Hi Travis,

No they will not do that.

The closest to get to what you want is
configuring the Ziggo Combo box to so called 'Bridge Mode'.

In that case you only use the Modem and telephony functionality.
The network is fully managed by your own Router.

It depends on what Ziggo Box you have how
this configurarion can be done.
The Ziggo Help Desk can do it in all cases; for some Boxes
you can also do it yourself.

Look at this page:
https://www.ziggo.nl/klantenservice/wifi/modem/bridge-modus/
It explains everyting...... in Dutch.
Can be a great challenge.

If your Box is not in the list it defaults to 'Overige Modems'.
In that case you _need_ to call the Help Desk.

Or call them anyway.

Han
Thank you, that helps already.

I have no reason to suspect the modem is faulty - but with the spliter that came in the Ziggo box I was not able to connect, and Ziggo CS was not "seeing" the box MAC registered on their net (the WiFi was OK). Once I removed the splitter and connected directly to the outlet I was able to finally get "broadband" and the box working. Signal levels and SNR were well within (my former, Comcast-provided) specs, but the router part - or at least it's GUI - is overly primitive, I can't expect it to sustain heavy intranet traffic (1080 camera streaming 24/4 to Synology over cable, Synology to PlayStation etc etc).

I somehow assumed that Ziggo will not object switching to my own modem as everything is controlled through their HW anyway. In US you pay two separate charges - one for the service and another one - a small monthly - fee for "renting" the modem/router. Most advanced users just return the box and switch to professional-grade HW. My wife worked from home over the net 2+ years so for us network access was "mission critical".

Anyway, I have the white box so I have to call them to switch the box to modem/bridge mode. I only hope the Ethernet ports are 1000MB (have to check that). On a side note, once we switched to RT-AC68U and 5GHz n/ac mixed mode we ran without WiFi drops for months.

I have not connected the TV box yet (need adapters from pin to wire etc etc) so cannot comment on that.

Dank je wel!
@Travis_Anderson
When the Connectbox is set to bridge mode, only Ethernet port 1 is active. Your equipment has to be connected to your own router.
Travis,

The objection against 'bring your own modem' will fade away in
a few years. Is still in development here.

Jan F is right: only Lan 1 will be available for connection
to the WAN port of your Router.

Your router will get the WAN address thru DHCP/Dynamic Ip.
You can still access the admin page of the bridged Ziggo Box with: 192.168.100.1
I don't think you'll need more info to get this setup working.

If you come into some kind of trouble, you can get back in this topic.
Somebody will help you out.

Regards, Han
Note. If the troubles relate to the TV connection in progress,
you'd better create a new topic about these issues.
Oh, I forgot to mention, the Lan port on the white Connect box is 1 Gbps.
Reputatie 7
Badge +14
@Travis_Anderson

Sorry for my English. I’m not a native English speaker.

By EU-regulations a provider has to allow you to use your one own cable modem. Unfortunately Ziggo Netherlands (a company owned by Liberty Global) won’t let you do so. The German government has already implemented this regulation. The Dutch Ziggo isn’t cooperative in this matter.

There is a thread in this forum on this subject. The conclusion is that the minster (the office) has to make better regulations but first they have to study on it.

The bottom line is that Ziggo succeed to postpone the matter. We have to wait a few years to get the same situation (and rights) as in Germany. In the meanwhile bridging the modem is the best option.

Please follow this link (Yes it’s Dutch)

***EDIT***
Down side of bridging is that you lose the ability to use the Ziggo Hotspots.

Best regards,
DennyW
Maybe some clarification is needed.

Ziggo Hot Spots means that you'll be able
to use public Wifi connections of other Ziggo customers in the Netherlands
when you're on the road. As an alternative to 3G/4G connections to the Internet.

You can only play this game when your Box is _not_ in
Bridge Mode and, because of that, can publish your own Hotspot to the public.

There's an option to prevent Bridge mode.
You can configure your own router as DMZ host
of the Ziggo Box.

This is NAT over NAT and can give some troubles.
F.i. when using a VPN connection to your hosts.

If you know what I mean and are interested in these kind of things, let me know.

Otherwise: use Bridge mode.
Moreover: you can always get back to default mode of the Ziggo Box.
Try easy does it first.
Yes I know what you talk about but at this time I'm not planing to run VPN to my hosts ... I know it's the right way to access them and the router can take it. But I have to hook up the TV first for the wife and kids, and pick up some Dutch from NOS and Eva Jinek - she does have an accent, right? Also I have zero incentive to sustain Hotspot at my expense.

I called Ziggo and switched to modem as advised. So far so good - modem is downstream 6-7 dBmV and 37 dB SNR over 16 channels, upstream also 37 dB over 6 channels; 30/4 Mbps to the cash server. Let's see how that will hold - being hooked up to a familiar router already feels secure.

Thank you for your help and info, great community guys. I love it here ... and the country
Nice to hear, Travis.
And thanks for your credits to this forum and our country.

Yes, Yinek, is kind of becoming the hottest
late night show host here. At least in my opinion.

Have luck with your TV connection.
Install instructions are all in Dutch, as far as I know.
Do your best and it will give peace in the family.

Regards, Han
Reputatie 7
Badge +14

.......and pick up some Dutch from NOS and Eva Jinek - she does have an accent, right?....


Yes, Eva has an accent. During her childhood she (also) lived in Washington DC. It wasn’t her accent that made her famous on national television; her two other qualities did.😉

https:// https://nl.wikipedia.org/wiki/Eva_Jinek
@DennyW
You meen her intelligence and professionality I presume.
Reputatie 7
Badge +14
@DennyW
You meen her intelligence and professionality I presume.


Oh, you've given them names.😂
You can surely say that her former, jealous colleges lacked professionalism and intelligence.
OK, let's leave Eva two qualities alone now :)

I hooked up the TV box thru the splitter that came with the modem/router and the TV is fine and the signal levels to the modem are still OK. However, the modem drops the "broadband"/WAN to the router few times a day with plenty of log entries - T3 errors, timeouts, lost clocks etc. I can post the log later on if no luck

My usual suspects are:

- Bad power supply to the modem/router - doubtful as the box works in modem mode only so power consumption is low.

- Bad connection/splitter (my primary suspect) - will remove the splitter and hook up directly to the outlet to see if the errors will go away. If that does not help - and the signal levels stay consistently good - then it's either the box or the remote board ... or inbetween

Can you recommend a SW tool (Windows here) that can log modem signal levels off the box? I don't see much variation when I check but if there are undetected drops then ... tough luck (bad "last mile" cables).

I'm positive I have not seen T3 errors in my experience before
This the moment for a Ziggo moderator to look in to your modem.
But they come on every topic once in a few days.

You can call Ziggo, they can look into your modem too and give advice, take action or send a Mechanic.
Can you place a photo from the first place where Ziggo comes into your home with any splitters or amplifier?
Will do once I'm home. It's a single IEC male outlet, and I'm plugging the Ziggo splitter - female to 2x males: Out 1) Modem on (Ziggo's own, sturdy looking) Female IEC to Male (press-fir) F-type cable and Out 2) is the TV cable, which is more shady - I hooked up F-to-ICE converter and the cable runs thru the house to the wall in the living room where it connects to the TV box through another F-to-ICE plug.

I'll play with the connections (that's what I do for a living) to try and segment the faulty component. I had troubles with the splitter right off the bat, so I hope it's something easy.
Don't get Emails about new messages in this topic anymore.
??????

So I jump in a little late now.

Travis, I can't beat your analysis of the problem.

T3 errors indicate a communication problem
between the Ziggo CMTS and your home network.
The problem is of course that it is intermittent.
If the Ziggo Help Desk does some short interval monitoring, everything can be Ok.
If a Moderator comes along this topic -as Bert indicated-, longer term monitoring is a possibility.

It can just be a bad/old fashioned 'AOP' (the first outlet from the outside world),
a bad splitter or a combination of the two.
Can also be a bad Ziggo connection path.
That is real bad luck.

Bert asked for a photo of your initial wiring.
This can indeed be helpfull to see if something is wrong.

Some people here use PingPlotter to monitor their connection for dropouts.
https://www.pingplotter.com/
There's a free version with enough functionality.

I'm not aware of a tool that can monitor T3 Modem errors directly.

Han


Some people here use PingPlotter to monitor their connection for dropouts.
https://www.pingplotter.com/
There's a free version with enough functionality.
Han

Correction: the Free version is not suitable for longer term monitoring.
But there's a 30 day trial for the Pro Version .......
Haven't got to that yet ... but keep seeing T3 timeouts across all channels about once every 6 hours.

Have to unplug the TV cable tonight and see if I'll get a T3 overnight. If so, the splitter will be pulled next.
The splitter causes some signal loss, so if your signal is marginal coming to the AOP, then it could put you past the point where the modem loses sync sometimes.

If you find that the internet connection works reliably connected directly to the AOP, but not when you connect it directly to the Ziggo-supplied splitter and the TV box is on a Ziggo-supplied cable also connected to that splitter, then I would insist that they look at the wiring leading into your house. It may be as simple as replacing the splitter or AOP, or it may require pulling a new green wire from the street. But if it's reliable in both those cases (AOP, and AOP + splitter + Ziggo cables) then your extra adapters may be causing problems.

As for logging modem issues, most Ziggo modems will do remote logging in syslog protocol to another device on your LAN. I don't know about the ConnectBox, though - I returned mine and went back to the Technicolor because it has a more stable connection.

Many of us would like to be able to use our own modems, but I think Ziggo is going to drag its feet on this issue as long as they can. Maintaining provisioning profiles for a range of user-supplied devices is a cost to them. Also for some reason they continue to believe that there is something useful about the awful Ziggo Wifispots. If many users switch to their own modems, the Wifispots network will shrink.

Probably nothing will change until KPN sees a competitive advantage in forcing the issue with the regulator against Ziggo.