Hello,
I have been a Ziggo customer since January and have been having constant WIFI problems since day 1. A mechanic came once in February and moved the connectbox closer to the AOP (I live in an apartment complex so the green cable in the stairway) and a 5m cable runs until it reaches my apartment and changed all cables and ports. The guy said that eveyrthing looks fine but probably the problem is in this 5m that is between the connectbox and AOP since it is old. This is BS according to me since the building is new from 2007. Two months ago I got a new connectbox but nothing changed and I keep getting disconnected from the WIFI and the signal constantly drops. I have contacted the helpdesk several times but the only thing they do is restart the router from their side which did nothing.
Since I came back from holiday last week two things changed. In the connect box the internet shows Online and no longer Partial Service DS only. I assume this should be the case and the signal better but it has become worse for some reason. Now the signal drops keep getting shorter but more frequent.


Also, the Pre RS Errors were “normal” before going on holiday but now they seem abnormaly high.

Here are the rest of the tables. Currently there are no Timeouts since I had to restart the router several times since I keep getting disconnected from the WIFI but normaly T3 and T4 timeouts appear.



I know there are hundreds of threads on this forum about the same issue but to me, nothing works and nothing is clear what causes these changes. Would appreciate it if somebody can monitor my connection and suggest something to me or Ziggo to improve this. To be honest, neither the helpdesk nor the mechanic was helpful this forum is my last hope. Anyway, I have decided to switch to T-Mobile if I can't resolve this.






