Hi my WIFI continues to drop out, Ziggo advised me to switch to 5G which I did, it didn't fix the problem, rather it created significant issues as my smart TV and speakers don’t operate on the 5GHz band. I had reset everything back to 2.4GHz, when you phone ZIGGO they tell you its because everyone is working from home. The strange thing is its only been happening for the past two weeks and I’ve been working from home for five months. I’m running my zoom calls from my Iphone hotspot as ZIGGO is too unstable. The system upload and download speeds are also very low, I measure them every-time i have a drop out, upload is less than 10mbps, and download is less than 30mbps.
I’m paying for their fastest upload and download speeds.
When I check the network in my area it tells me theres no fault. There won’t be if ZIGGO wont investigate the issue and just shrugs you off.