Thanks for your willingness to help. This is why I need someone who can access my data.
Talking about technical challenges.
As you know, MediaBox claims that it suppots both 2.4Ghz and 5Ghz access points. Unfortunately if you enable both and have more than 2 devices connected to same channel, entire wireless access point goes down. Especailly 5Ghz is not very stable, chip causes a complete reboot.
It started to happen after I upgrade my connectivity to 500Mbit download. It is impossible to see more than 400Mbit download through WiFi. If I connect via cable, it is pretty stable and I can experience almost 500Mbit. The bottleneck is at Wifi in my case, not at coaxial cable or their cable internet.
If I enable remote logging on the device, it does not tell much about root cause. But the crash is consistent, MediaBox cannot handle 500Mbit download, full stop. I can use MediaBox as a modem and buy a WiFi router by myself. It would be an overkill though. Better is having my own modem with Gigabit capability and use it with a proper WiFi router.
What do I need to return my MediaBox if Ziggo can provide a modem with/without Wifi? Do I need to pay 50 euro just someone to tell me what I know already?
Is it allowed to remove MediaBox from the picture completely? What kind of authentication currently in place on Ziggo network? Will it be enough having EURODOCSIS and DOCSIS compatible modem? Are they compliant with 3.0? Then the authentication usually occurs over the wire through port authentication and modem's MAC. Do they also exchange a certificate as a third layer? If yes, do they use private or public CA to host PKI authority? Can I get my own certificate issued by their CA?
To be honest. I don't want to discover this by myself. I want to be a standard user who access Internet through Wifi 🙂
Again, my main question still remains.
Is it a company policy not to help customers?