I've some problems with my Ziggo (digital) TV and Internet. I've the Ziggo Wireless Gateway, the new white one, and I use the CAM/CI+ module on my quite new Sony Bravia. My TV set is digital and I can see the Ziggo Sport channel 14.
Apparently there are no problems right now but just yesterday evening I could not watch anything, my TV was in the channel discovery/selection settings menu and the "module card is not inserted" message was shown. I checked cables and the CAM/CI+ card, everything was in order.
Don't know if it related or not but on my wireless gateway I have read these messages:
12-04-2018 05:08:40 critical No Ranging Response received - T3 time-out;CM-MAC=54:67:51:ce:d7:b7;CMTS-MAC=00:17:10:91:d2:9b;CM-QOS=1.1;CM-VER=3.0;
12-04-2018 05:05:48 critical No Ranging Response received - T3 time-out;CM-MAC=54:67:51:ce:d7:b7;CMTS-MAC=00:17:10:91:d2:9b;CM-QOS=1.1;CM-VER=3.0;
12-04-2018 01:55:26 critical No Ranging Response received - T3 time-out;CM-MAC=54:67:51:ce:d7:b7;CMTS-MAC=00:17:10:91:d2:9b;CM-QOS=1.1;CM-VER=3.0;
11-04-2018 17:10:41 critical No Ranging Response received - T3 time-out;CM-MAC=54:67:51:ce:d7:b7;CMTS-MAC=00:17:10:91:d2:9b;CM-QOS=1.1;CM-VER=3.0;
11-04-2018 15:32:53 critical No Ranging Response received - T3 time-out;CM-MAC=54:67:51:ce:d7:b7;CMTS-MAC=00:17:10:91:d2:9b;CM-QOS=1.1;CM-VER=3.0;
11-04-2018 08:24:32 critical No Ranging Response received - T3 time-out;CM-MAC=54:67:51:ce:d7:b7;CMTS-MAC=00:17:10:91:d2:9b;CM-QOS=1.1;CM-VER=3.0;
11-04-2018 07:25:36 critical No Ranging Response received - T3 time-out;CM-MAC=54:67:51:ce:d7:b7;CMTS-MAC=00:17:10:91:d2:9b;CM-QOS=1.1;CM-VER=3.0;
11-04-2018 02:08:54 critical No Ranging Response received - T3 time-out;CM-MAC=54:67:51:ce:d7:b7;CMTS-MAC=00:17:10:91:d2:9b;CM-QOS=1.1;CM-VER=3.0;
They are not so many, in the past couple of months I had much many more (also one every 5 minutes) and the Internet connection was frequently hanging for minutes.
Other information:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 306750000 1 37 256qam 1
2 314750000 2 37 256qam 2
3 322750000 2 36 256qam 3
4 330750000 3 37 256qam 4
5 338750000 3 37 256qam 5
6 346750000 3 37 256qam 6
7 354750000 3 37 256qam 7
8 362750000 3 36 256qam 8
9 370750000 4 37 256qam 9
10 378750000 5 37 256qam 10
11 386750000 5 37 256qam 11
12 394750000 4 37 256qam 12
13 402750000 4 37 256qam 13
14 410750000 4 36 256qam 14
15 418750000 4 36 256qam 15
16 426750000 4 36 256qam 16
17 434750000 4 36 256qam 17
18 442750000 4 36 256qam 18
19 450750000 4 37 256qam 19
20 458750000 4 37 256qam 20
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.356 124954919682 51688
2 Locked 37.356 4694702232 14114
3 Locked 36.610 4694718913 5752
4 Locked 37.636 4694723000 4204
5 Locked 37.356 4694731851 4101
6 Locked 37.356 4694715698 4738
7 Locked 37.356 4694718167 4811
8 Locked 36.610 4694728691 5987
9 Locked 37.356 4694711855 5213
10 Locked 37.356 4694731131 3878
11 Locked 37.356 4694730800 4084
12 Locked 37.356 4694717982 4872
13 Locked 37.356 4694718682 4463
14 Locked 36.610 4694710696 9437
15 Locked 36.387 4694616734 85412
16 Locked 36.610 4694600359 5894
17 Locked 36.610 4694600576 7516
18 Locked 36.387 4694615694 5872
19 Locked 37.356 5684865732 5262
20 Locked 37.356 124953704007 4826
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 37100000 45 5.120 16qam 4
2 31800000 45 2.560 16qam 5
3 44000000 46 5.120 16qam 3
4 50900000 45 5.120 16qam 2
5 57800000 46 5.120 16qam 1
6 28600000 46 2.560 16qam 6
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 2.0 0 0 104 0
2 2.0 0 0 113 0
3 2.0 0 0 98 0
4 2.0 0 0 161 0
5 2.0 0 0 98 0
6 2.0 0 0 79 0
I read on these forums that the issue could be the signal splitter/filter in the meterkast, I have this one:
Could you please check the information above and say if everything is right as it should?
Kind regards,
Domenico
Best beantwoord door Henno
Hi Domenico,
You have a signal quality issue resulting in a huge amount of T3 errors, for further explanation see;
https://volpefirm.com/docsis_timeout_descriptions/
Every T3 is a disconnect, as in the info above... not very nice.
Upstream and downstream levels and SNR look decent but something is not right.
Your AOP is not very new but it seems to me that there could be a problem elsewhere, outside probably.
Call the ServiceDesk and request an network engineer to look at the infrastructure and Docsis measurement equipement.
Regards, Henno
Bekijk origineel
You have a signal quality issue resulting in a huge amount of T3 errors, for further explanation see;
https://volpefirm.com/docsis_timeout_descriptions/
Every T3 is a disconnect, as in the info above... not very nice.
Upstream and downstream levels and SNR look decent but something is not right.
Your AOP is not very new but it seems to me that there could be a problem elsewhere, outside probably.
Call the ServiceDesk and request an network engineer to look at the infrastructure and Docsis measurement equipement.
Regards, Henno

