Beantwoord

Modem login credentials

  • 21 november 2020
  • 5 reacties
  • 101 keer bekeken

Hi,

I have lost my modem login password, which is not the default 'admin' anymore. I have done a factory reset via the settings menu, but still can't log in. Could you please help to reset username/password?

Bedankt,

Dusty

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Best beantwoord door Cool1946 21 november 2020, 16:36

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Bekijk origineel

Dit topic is gesloten. Staat je antwoord hier niet bij, stel dan je vraag in een nieuw topic.

5 Reacties

Reputatie 7
Badge +27

Do a factory reset with the reset button, wait till the lights start blinking.

Do a factory reset with the reset button, wait till the lights start blinking.

Hi Steefb,

Thanks for the response. I have a Mediabox XL (old Horizon box) and as far as I can tell there is no reset button on the console. 

Reputatie 4
Badge +3

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Top, bedankt voor je reactie!

Reputatie 7

Good afternoon @dustywsaunders and welcome to our Community,

Too bad that you're unable to logon to the general user interface from the modem with your username and password credentials. Just as @Steefb suggests I recommend you to reset the modem to factorysettings. This
way the default username and password are applied to the modem. After you've done a factory reset, you should be able to logon by filling in the default username and password. 
After that you are able to change the username and password as you wish. 

Please let us know if you need further assistance with this.