Beantwoord

Many "No Ranging Response received - T3 time-out" errors and connection drops

  • 2 november 2020
  • 30 reacties
  • 665 keer bekeken

 Greetings,

 

I have been a very happy Ziggo user for more than a year at my current location. No problems whatsoever. After about mid September, my internet started dropping out at least once every day during working hours. This is mildly inconvenient at best and at worst it has caused me dropping connection during presentations I was holding while working from home.

 

We checked and saw that there was a storing reported on the Ziggo Storing page. After the supposed fixed date, October 12, nothing really changed. The connection was equally dropping and the only difference is that Ziggo no longer registered it as a storing for my address.

 

I reached out to Ziggo help on Facebook chat, but those people aren’t really too well equipped to debug and fix these kind of problems I guess. So, I went into debugging myself (I know my way around networks and computers in general) and I saw lots of errors in my network log on the Ziggo modem. I’m getting ‘No Ranging Response received - T3 time-out’ and ‘SYNC Timing Synchronization failure - Loss of Sync’ errors many times a day.

 

I found several topics here that have very similar problems as I do, for example this one: https://community.ziggo.nl/internetverbinding-102/veel-no-ranging-response-received-t3-time-out-meldingen-58942

I saw that there is some really nice expert help on these boards, so I’m hoping I can get some of it too :)

Today (02/11/2020) my connection has been horrendously bad, I’ve lost connection more times than I can count, once every 10-15 minutes.

Here are my measurements:

Downstream:

Upstream:

Configuration:

I also have a photo of my Ziggo inbound connection into my appartment:

 

I don’t want to presume too much, but I don’t think the problem is in the apartment wiring and connections. When we moved to this apartment, we got a Ziggo technician to come and help me set everything up, as there were some unknowns and questions regarding the cabling around the house. But, with his help, we’ve solved that all, connected everything in the right places and everything was exactly same for over a year without any problems. Ever since that problem (that Ziggo registered themselves, I even have screenshots of Ziggo Storing page with dates), I’ve been having quite a bit of problems with dropped connections.

 

I’d really like to get those sorted and to continue having a worry free internet experience from Ziggo, like I was used to :)

 

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Best beantwoord door Paul Ziggo 18 november 2020, 17:30

@spavuna Thanks for your reply! I've planned an appointment with an engineer on 23 November 2020 between 12:00 and 18:00. I also added 50 GB free data to your Vodafone Mobile Sim so you can use your mobile phone as a Wifi hotspot until the engineer has resolved the problem.Please let us know what your findings are after the visit from the engineer. 

Kind regards,
Paul 

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30 Reacties

Reputatie 7

@spavuna Thanks for your reply! I've planned an appointment with an engineer on 23 November 2020 between 12:00 and 18:00. I also added 50 GB free data to your Vodafone Mobile Sim so you can use your mobile phone as a Wifi hotspot until the engineer has resolved the problem.Please let us know what your findings are after the visit from the engineer. 

Kind regards,
Paul 

@spavuna Thanks for your reply! I've planned an appointment with an engineer on 23 November 2020 between 12:00 and 18:00. I also added 50 GB free data to your Vodafone Mobile Sim so you can use your mobile phone as a Wifi hotspot until the engineer has resolved the problem.Please let us know what your findings are after the visit from the engineer. 

Kind regards,
Paul 

 

Thanks! I just got a message for that bundle and I’ve wondered what that is about :)

 

Will update after the visit!

 

Regards, 

Stjepan. 

Hey everyone,

The engineer came along two days ago, and did some work - fixed the coax socket in my living room, as well as bypass the coax splitter in the cupboard (as I don’t use cable in my bedroom). After this, everything works perfectly.

 

My upstream numbers are great:

 

And there hasn’t been a single error in last two days, ever since we restarted the modem after the fixes:

 

I’ve not experienced any disconnects or interruptions in last 2 days either. So, consider this issue closed!

 

Thanks to everyone who helped out!

Reputatie 7
Badge +13

Can you also post your downstream values?

Sure, here they are