Vraag

Issues with upload and upstream

  • 26 oktober 2020
  • 23 reacties
  • 335 keer bekeken

Sorry for English as I don’t speak Dutch (yet hopefully), but quite desperate with the internet connection I have at my house. 

Situation is a bit complicated, as the building I am living right now is a old school made into appartaments. So far as I know, there is one green ziggo cable for the whole building and a couple of splitters in the main box of the buliding.

And that’s where my Ziggo Box (modem) is at the moment, and then 30 meters of Cat6A cable to a router (I have been using Google Wifi recently, but in act of desperation ordered Netgear Nighthawk Rax120 - which made internet faster definitely, but not stable-er. 

The download speeds are working great (when internet does work). Easily going to 500mbit very often. Even devices on Wifi will go up to 300mbit now with Netgear which is satisfying. 

The upload though is a completely different story. Not only it goes MAX to 8mbit (should be 40), but also I have literally zero upload for minutes at once (Super funny on video calls when I can see and hear people but they can’t hear or see me, trust me). Also, when that happens - the whole internet crashes quite fast. 

Went to ziggo settings and pulled some screenshots. I know one upstream channel is not enough, but is there something that could be done before I get yet another ziggo technician (two were already here, didn’t change much as they did some stuff, the modem connect to internet - “it’s working now” they said and literally next day same issues all over again). Would love any tips and tricks.

Thank you in advance, Jacek

Screens from Ziggo Box:

 


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23 Reacties

Reputatie 7
Badge +13

Your modem values ​​are very bad.

Unbelievable that a technician dares to leave with such bad modem values.

Did you have to pay for the mechanics?

 

Could you take a picture of the main connection and what is connected to it?

for most people this could be found in the meter cupboard.

Do you have access to that area?

 

Modem values ​​guideline:

Downstream:

Good: -7 dBmV to +7 dBmV

Sufficient: -8 to -10 dBmV to +8 to +10 dBmV

Insufficient: -9 to -11 dBmV to +10 to +11 dBmV

Bad: -15 dBmV and above to +15 dBmV and above

 

Upstream signal values: +35 dBmV to +49 dBmV.

SNR: 33 dB or higher.

Reputatie 5
Badge +3

How is it possible that two ziggo technicians leave you with such a connection. Did they check the network values in the connectbox? Or where they of the type: " hij doet het toch?"

I don't know how well ziggo technicians are paid, but I suppose: "if you pay peanuts, you get monkeys"

I am afraid you will need a competent network technician. But post photos here first, maybe you are lucky and its just a bad plug or something.

Thanks for the quick replies. So here are the photos and this is a mess, so bear with me here. Will try to get you to step by step. 

This is the main Ziggo cable box in the building.

The cable that is not marked goes into the wall so don’t know what happens with it later on, but the marked with green goes into splitter nr 1.

And the same situation - one of the cables goes into the wall - no idea where, but the marked yellow goes into… amplifier? No idea what that is:

And now is where the fun starts, as cable from this box goes into those splitters:

The Dark Blue cable with Gold ending is mine - goes directly to Ziggo Modem, which you can see on the picture below. From it is 35m long ethernet cable that goes to my house and it’s plugged to Netgear router.

And I am guessing that is the issue (that’s what also technicians said - that there is nothing they can do - they just exchanged some cables and outlets). 

Is there any way then to stabilize this? Or does the whole installation needs to be re-made from ground up? And who is doing those?

Reputatie 7
Badge +13

3 outdated splitters + 2 decent splitters and a outdated coax signal amplifier with only 1 output.

(Unfortunately your blue cable has the least good quality)

 How long is that cable?

 

Hmm were to start.

So many outdated  materials that need to be replaced. by using so many splitters there is hardly any signal left.

How many people are using this installation?

 

@Be rt @Ronihd @Nick999 

How can a good signal best be obtained here?

Reputatie 7
Badge +8

I would suggest to make a drawing of the cable to visualize it and post it overhere.

From what I see of the signal values the Connectbox is behind the amp, that does not support a return signal, added with a lot of loss: only 1 out maxed upstream channel.

Reputatie 7
Badge +14

So then this is an example of how it shouldn't be connected.
Old scrapers no underband support and old junk dividers.

Connecting the modem to the splitter in the aop should solve the problem and if it does and there are still problems then it could very well be that there is some kind of recoil from the amplifier that disrupts the signal to the modem.

Here is the diagram of how it is all connected.

 

I am guessing that all the cables going into the walls are other appartaments so they all should be working as well (one of those, no idea which one, also goes back to my place, but when I tried to connect modem there I had almost no connection).

Reputatie 7
Badge +14

@notojacek 

 

If I interpret your picture correctly, there is a Ziggo wcd for several apartments that have a TV connection.
What is not easy to see is what is your modem connected to now? is that on the 1st splitter according to your drawing?

Reputatie 7
Badge +13

@notojacek

 

If I interpret your picture correctly, there is a Ziggo wcd for several apartments that have a TV connection.
What is not easy to see is what is your modem connected to now? is that on the 1st splitter according to your drawing?

@Ronihd 

 

@notojacek

 

If I interpret your picture correctly, there is a Ziggo wcd for several apartments that have a TV connection.
What is not easy to see is what is your modem connected to now? is that on the 1st splitter according to your drawing?

Yes, there is one Ziggo wcd for at least 6 apartments (as 6 cables are going into the walls, but no idea if there are more splitters along the way tbh somewhere in the building).

Mine is connected to the tagged as blue, so the third one (a bit far from the wcd). 

Reputatie 7
Badge +14

@notojacek 

okay clear,
I hereby tell you that it is kind of a miracle that the modem has a connection and it is not strange that the modem does not work properly.
The modem must be connected to the splitter in the Ziggo wcd, but because you indicate you do not know where that one cable goes and the other cable the splitters and amplifier, so you have a problem that is not easy to solve .

If you connect the modem to the splitter in connection with the other cable, then 1 someone no longer has a TV ......... I think?

Otherwise it cannot be connected, you can connect the modem to the splitter but then you still need a port where you can connect that cable (I am talking about the little picture here in this post), if all goes well your modem should work properly.

But what I wonder is the subscription for internet and TV here in your name? and what about the other apartment occupants? than internet? via the WiFi of your modem?

Anyway, it is certainly not a normal system behind the Ziggo wcd and you cannot blame Ziggo for that if it does not work properly.

My Engels is google translate……… ;-) 

 

 

@notojacek

okay clear,
I hereby tell you that it is kind of a miracle that the modem has a connection and it is not strange that the modem does not work properly.
The modem must be connected to the splitter in the Ziggo wcd, but because you indicate you do not know where that one cable goes and the other cable the splitters and amplifier, so you have a problem that is not easy to solve .

If you connect the modem to the splitter in connection with the other cable, then 1 someone no longer has a TV ......... I think?

Otherwise it cannot be connected, you can connect the modem to the splitter but then you still need a port where you can connect that cable (I am talking about the little picture here in this post), if all goes well your modem should work properly.

But what I wonder is the subscription for internet and TV here in your name? and what about the other apartment occupants? than internet? via the WiFi of your modem?

Anyway, it is certainly not a normal system behind the Ziggo wcd and you cannot blame Ziggo for that if it does not work properly.

My Engels is google translate……… ;-) 

 

 

All understandable, no worries.

 

I have two questions still. 

  1. Is there a way I could check if all those 6 cables are actually being used by neighbors? There are six of them, one is definitely going to my place but I am not using it - so it could be unplugged (if I would know which one is it). So technically maybe there is a device that I could use, check all the coax cables and say - only four of them are actually used so we can throw out one of the splitters.
  2. Can you tell me is there a splitter that could actually work better (cables as well). F.e. If I would just throw out this whole installation and put something like this

Would it work better? And if yes - Can you share the best stuff I could use so if I will decide to exchange this I will be sure that it has the highest chance of actually work?

 

Thanks in advance!

Reputatie 7
Badge +14

@notojacek 

You can disconnect the cables in consultation and check with the neighbors on location if he / she can still look.

A better amplifier is the link below.

Connection must be done like this:
WCD Ziggo> Splitter POA> output 1 modem and output 2 Amplifier and connect the TVs to it.
Short cable on the least gain and the longest cable on the highest gain, just see for yourself how or what.
Throw away all the old stuff ;-)

 

https://www.3dkabel.nl/Antenne-coax-materiaal/Versterkers/Teleste-OV-8420-1218-MHz-kabelkeur-Ziggo-geschikt-antenne-coax-versterker/?gclid=Cj0KCQjwit_8BRCoARIsAIx3Rj4HgLwaQq1cE_IqhzBkZKlrML8lR017yEWURaEzC6O1neeufbWNcJ4aAu2iEALw_wcB

Reputatie 5
Badge +3

But that amplifier does not have 5 outputs, and topic starter needs at least 4 outputs if he abandons his own tv connection. 
so the amplifier he suggest would probably solve the problems.

you could start by switching the cable from the red splitter to the wall with the cable from the blue splitter to your modem. Then your modem should work properly but the appartment behind the cable to the wall from the red splitter will probably get a much worse tv connection.

to make this decent you need a new amplifier. And you need to be sure that there are no other internet connections from the other apartments. But that should not be the case as multiple internet subscriptions from 1  address are not allowed by Ziggo afaik.


I am still wondering: “did the ziggo technicians see this? And what did they say about it?”

But Ziggo’s responsibility stops at the first point of entry, the rest is for the owner of the building. Is it a temporary “anti kraak” apartment?

Reputatie 7
Badge +14

But that amplifier does not have 5 outputs, and topic starter needs at least 4 outputs if he abandons his own tv connection. 
so the amplifier he suggest would probably solve the problems.

you could start by switching the cable from the red splitter to the wall with the cable from the blue splitter to your modem. Then your modem should work properly but the appartment behind the cable to the wall from the red splitter will probably get a much worse tv connection.

to make this decent you need a new amplifier. And you need to be sure that there are no other internet connections from the other apartments. But that should not be the case as multiple internet subscriptions from 1  address are not allowed by Ziggo afaik.


I am still wondering: “did the ziggo technicians see this? And what did they say about it?”

But Ziggo’s responsibility stops at the first point of entry, the rest is for the owner of the building. Is it a temporary “anti kraak” apartment?

 

You can place a splitter on 1 output, similar to the one hanging, but a more recent version.

It is not possible to purchase multiple modems (internet subscriptions) at 1 address.
And the homeowner, the person who pays for the subscription, can and may determine what happens behind Ziggo's box.

But he has to change this misery ;-)

But Ziggo’s responsibility stops at the first point of entry, the rest is for the owner of the building. Is it a temporary “anti kraak” apartment?

So quick update. First of all - there is one green cable as this was a school in the past. Probably at the moment, it was re-used as an apartment building nobody got Ziggo to install more cables to each apartment in the building - it just left one cable for a couple (five) households (that means that technically there is only one Ziggo cable, but five addresses so Ziggo allows people to buy more Ziggo subscriptions). But.. Only three households are using Ziggo. And only one apartment has both the TV and the Internet.

That means that at the moment, only four cables are needed, two for TV, two for the internet. Yesterday, we have identified which cable is which, and at least I have disconnected as many splitters as I could leaving just two of them working to push the signal through all four cables. The connection improved drastically at my modem (which also tripled upload speed from 7/8mbit to now up to 30mbit and increased the number of upstream channels from 1 to 6 at any given time). It’s still too complicated all to connect four cables I used three splitters in total - this I want to change and order a better splitter that will take care of this. 

I am still wondering: “did the ziggo technicians see this? And what did they say about it?”

And yes, Ziggo technicians saw this installation. The first one said literally nothing about it, the second one (a Senior one, sent by a retain customer dept) said that the one cable is a problem, but putting a modem closer to the green cable will work. Neither of them said anything about exchanging splitters or disconnecting cables - which is annoying as I wasted another two weeks on looking for solutions while talking to you on this forum already made my life easier.

 

So - to the summary. Now I know that we need to connect four cables to one Ziggo cable (2x TV, 2x Internet). Is something like I shared (or the link sent from ronihd) still good?

Reputatie 7
Badge +14

So - to the summary. Now I know that we need to connect four cables to one Ziggo cable (2x TV, 2x Internet). Is something like I shared (or the link sent from ronihd) still good?

 

My link is completely correct, but for the sake of clarity it should not be possible that 2 internet subscriptions are taken out on 1 Ziggo connection (green cable and AOP)

The mechanics have not said anything about it because after the AOP it is no longer Ziggo responsibility, then it is up to the owner of the house to determine whether he has 3 viewing options or makes it 30 ;-)

So: AOP> POA-01> Amplifier on 1 output and on the other output of the POA-01 the modem, behind the amplifier the viewing options.

I think, taking all the circumstances into consideration, installing high-quality splitter is the best I can do for now.

The only question remains - How can I get Ziggo to install more Ziggo Green Cables and more AOP’s?

Who is in charge of that? As I said, there are five apartments in the building but only one AOP for all households.

[edit] Also I need to add, as I think I may not mention before. All of this installation and AOP is not in any of the households. it’s situated in the staircase of the building (again, this is an old elementary school remade as a living apartment building)

Reputatie 7
Badge +14

I think, taking all the circumstances into consideration, installing high-quality splitter is the best I can do for now.

The only question remains - How can I get Ziggo to install more Ziggo Green Cables and more AOP’s?

Who is in charge of that? As I said, there are five apartments in the building but only one AOP for all households.

 

 

The problem is that there must be several house numbers known in the Land Registry (Municipality) and then you can request the connection via mijnaansluitingen.nl at a cost, in which case the necessary excavation work will be dug from the cupboard in the street to the house.

All in all, a time consuming and costly story.

The new addresses can then request an internet subscription, as it is now, only the current one can access the internet.

 

Thanks for that! Will give it to the building owners to deal with. Yes, all addresses are registered in the Municipality, which means nobody ever went through with those requests. That is super helpful! Thank you again! 

Reputatie 6

Hi @notojacek 

Welcome at our Community. I can understand you are desperate about this connection. And it is totally clear why the connection is so bad. I found out a mechanic will visit your adress 14 November. Have you been able to contact the landlord about this?

Hi @notojacek 

Welcome at our Community. I can understand you are desperate about this connection. And it is totally clear why the connection is so bad. I found out a mechanic will visit your adress 14 November. Have you been able to contact the landlord about this?

Hey, thanks for the response. It was a couple of days of talking with Ziggo and we found a solution we think - I switched my account to business (as I am a freelancer in NL) and with that, we were able to get a technician that will install a separate line to the “office” which is also my apartment and registered company address.

And we managed to move it for this Friday - so hopefully soon it will be fixed and ready. Will update or close the topic over the weekend!

Reputatie 7
Badge +13

That's great news! Would you like to post a photo as soon as you have your own main connection?

 

I am also very curious about your modem values ​​as soon as you have your own main connection🙂