Hello all,
Sorry for the english everyone, recent expat from San Francisco, California! Hoping someone can help me with the below issue.
My wife and I both work from home and subscribe to the 250 mbit plan that Ziggo offers. Generally, when doing the Ziggo speedtest, we are able to obtain speeds close to 250 mbits. We notice that when we are video calls, the internet becomes unreliable, speeds start to drop and video and audio quality suffer. We now have to connect to our mobile phones hotspot (through vodafone) whenever on Video calls.
I’ve reached out to Ziggo multiple times and they mentioned that the signal coming to our modem is fine. Any reason why when we are on video calls the internet starts to deteriorate? Is it being throttled?
Any help would be much appreciated. Thanks everyone!
Mike




