My internet is not working since last 5 days and tried to contact customer care via call and chat multiple time but issue is not solved.
I have been using internet since last 1 year and suddenly, I have started getting a ziggo screen which says "enter activation code" and "Password". As i have been using it since years, i dont have this information.
On requesting to customer care, they said that modem will be changed and internet will be ok in 48 hours which is not case. It is almost 5 days since there is no connectivity.
Please look into issue and solve ASAP.
Regards,
A. Singh
Best beantwoord door Serkan Ziggo
I see that you've received a new modem and your connection is up. Is everything working fine now?