Beantwoord

internet access denied

  • 2 september 2020
  • 6 reacties
  • 164 keer bekeken

  • Anonymous
  • 0 reacties

Hi. I received my new ziggo router yesterday and follow all installation process but the light under ziggo logo keeps blinking green and only the WiFi light on top is on, also green. When i made the account it said that the internet access is denied.. ziggo said they will send a technician on Friday but I actually need the internet asap for my work.

Not sure if anyone can help me!

 

Thanks

 

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Best beantwoord door Tom. 2 september 2020, 11:29

is this the main connection of the house? if so, it is best to wait until the technician arrives. who will solve that for you.

The main connection may be so old that your modem does not come online.

If that's the case,

The technician will replace that for you🙂

 

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6 Reacties

Reputatie 7
Badge +13

Are you sure the cable is on the correct output?

As far as I can see, your wall socket has 2 outputs.

Is that correct ?

then you may have plugged the cable into the radio output. 

 

Could you take a clear picture of the wall socket?

Thanks for answer! The POA only fits on the right hand one.

 

Reputatie 7
Badge +13

is this the main connection of the house? if so, it is best to wait until the technician arrives. who will solve that for you.

The main connection may be so old that your modem does not come online.

If that's the case,

The technician will replace that for you🙂

 

is this the main connection of the house? if so, it is best to wait until the technician arrives. who will solve that for you.

The main connection may be so old that your modem does not come online.

If that's the case,

The technician will replace that for you 

 

I have 3 connections in the house. None of them worked out... Thanks anyway for the advice

Reputatie 7
Badge +13

 

The technician will fix it for you.

Unfortunately you will have to wait until Friday.

 

Reputatie 4
Badge +3