Beantwoord

first invoice

  • 14 november 2020
  • 16 reacties
  • 202 keer bekeken

Dear Ziggo,

 

I am a bit confused since I have an package which costs 53.45 per months but my first invoice is 105.14. how was that calculated?

 

Thanks in advance!

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Best beantwoord door Sander Ziggo 14 november 2020, 14:33

It seems like we have a very bad start. I've found the problem. If you check the invoice in Mijn Ziggo you will notice that the subscription Internet XXL is double charged. The second problem: your discount is missing. 

 

Solution
I wrote an order for the department of Order Handling with the correct subscription and discount. It will take about a week or so to fix this. After the recalculation we will refund or settle the payment with you. I'm very sorry for the inconvenience. 

 

 

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16 Reacties

Reputatie 4
Badge +2

Dear @parragi.flora@gmail.com,

 

You always pay your subscription one month ahead: from November first till November 30 th (for example) But maybe your subscriction started in the month of October and the invoice concerns a longer subscrioption period than just one month and it might have been charged in a retroactive manner.

 

Just try to find the date your subscription started mentioned on the invoice and it will clearify perhaps your question.

 

Kind regards,

Bram

Hi Bram,

 

Yes my subscription started on the 28th of October but I just realized that in the first 6 months, the cost of the package is even lower, 29.95 per month. Then it definitely does not make any sense that my invoice is over a 100 euros.

Reputatie 4
Badge +2

Hi @parragi.flora@gmail.com ,

 

Than I think a moderator of Ziggo should look into the matter. They are here on the forum on a daily base and have Ziggo followed by their names. During weekends it will take perhaps some more time.

Please make sure your zip code and number of the street you live at are mentioned in your profile. They need that in order to consult customer details and their systems It is only visible for personnel of Ziggo and not for customers here by the way.

Hope it will be sorted out soon for you ofcourse.

I wish you a nice weekend anyway,

Bram

 

 

 

Reputatie 7

I'm going to bring this topic to the attention of a moderator, then help will come through this topic.

Make sure that your zip code and house number are in your Ziggo community profile, they cannot be seen publicly, so the correct information can be obtained immediately.
Click here to put your zip code and house number in your profile. Scroll down the page slightly.
Then a Moderator can access your data and help you immediately.

deleted

Reputatie 4
Badge +2

@Dave- 

 

Beste Dave,

Zou jij dit nog een zetje kunnen geven in de juiste richting? Nu staan de gegevens van de klant openbaar namelijk.

Alvast bedankt en groet,

 

Bram

 

 

Reputatie 7

Not here, in your Ziggo Profile please its in the right corner above the Picture of your profile, go to settings and there you fill it in

Reputatie 7

@Dave-

 

Beste Dave,

Zou jij dit nog een zetje kunnen geven in de juiste richting? Nu staan de gegevens van de klant openbaar namelijk.

Alvast bedankt en groet,

 

Bram

 

 

Hij staat onder de aandacht van een moderator, heb ook e-mail adres gemeld dat het veranderd wordt zijn gebruikersnaam. Komt goed. Weekend bezetting is minimaal, kan even duren. Gelukkig zijn er geen andere gegevens bekend.

 

 

its already saved under my profile

Reputatie 7

A Ziggo employee (moderator) is linked about your question and problem, they come here in this topic to explain it to you. Because the weekend the moderators are minimal in the office so it take’s time. But they are warned so they come here for you and help.

 

(no translator used) sorry for the wrong lanquage spell.:see_no_evil:

Reputatie 7

@parragi.flora Welcome! I could not find any customer details with your given address. So I erased the zipcode from your profile. Could you please adjust your profile once again? Thank you very much!

I did it now

Reputatie 7

Thank you very much! I've checked the invoice. There are three components:

Period of time Amount
30-31 Oct € 4,24
1-30 Nov € 50,45
1-31 Dec € 50,45

 

The entree fee of € 19,95 is not charged. Did you received an e-mail confirmation that includes your discount for 6 months?

Yes, I received a confirmation that the first six months will be 29.95 because I'm new to ziggo

Reputatie 7

It seems like we have a very bad start. I've found the problem. If you check the invoice in Mijn Ziggo you will notice that the subscription Internet XXL is double charged. The second problem: your discount is missing. 

 

Solution
I wrote an order for the department of Order Handling with the correct subscription and discount. It will take about a week or so to fix this. After the recalculation we will refund or settle the payment with you. I'm very sorry for the inconvenience. 

 

 

Okay it's fine. Until I get my refund, it's okay😅