-
-
Gedreven Ontdekker
-
7 reacties
Firstly Sorry I only speak English. My connect box reboots frequently as an example just trying to write this post the box has rebooted 6 times so you can understand my frustration. I have lived in the same house for over 4 years and started with the old cisco type modem which worked without issue for over 3 years. I was encouraged to try the connectbox which turns out to be a rookie mistake on my part had I known how restrictive this box was I would never of handed my old Cisco Modem in. So for most part the connectbox has remained online with the odd reboot here and there. however over the past 2 months the frequency has gotten to the point that its unusable. So I contacted Ziggo firstly via chat they sent a Field Engineer to come check it out he basically said all my access points and splitters were old and dont work with connect box. Not sure how that is the case the connect box had worked pretty well until its most recent update anyway moving on. So the field engineer replaced all the splitters and access points. Off he went and the connect box was online for about an hour. Then the reboots were back not as frequent but back none the less. As the week went on the frequency increased. So this time I called VZ asked for the box to be replaced which after some we dont do that need to send another field engineer conversation they finally agreed to send a replacement box. So off we go again install done and the reboot frequency dropped maybe 1 or 2 a day hard to say as this this is so basic I cant see the logs that tells you that basic information. Seriously worst modem I have every used. But this was short lived the reboots are back and this time they are angry and more frequent than ever. So this morning after swearing at the connect box through an hour of reboots I decided I will do a factory reset pressing the reset button the back of the modem hoping and praying this would fix my problem. Also decided to leave everything factory default rather than change it. Sadly this did not fix my problem in fact made it worse I think I have hit a new record for connect box reboots in a single hour. So here I am on my knees begging to the community WTF is wrong with my connect box. Can I just get the old Cisco faithful modem back. Any help would be appreciated






[h4]
[/h4]
icon
Best beantwoord door Anne B Ziggo 24 maart 2019, 09:42
Hi
@pacmanbneNL , welcome to the Community! I see
@Evert already did quite some thorough troubleshooting with you to get to the root cause of the issue. Props to you
@Evert
I've had a look at the signal of the modem to see if i can add any valuable information. Moving the modem back to the AOP before the splitter did indeed improve the signal values a lot, but even with the signal values it had before, it should not reboot.
So i have a couple of questions:
- Do the reboots also happen at night when the modem/internet is not (actively) used?
- When checking your modem i saw there was quite a significant upload and download. Nothing wrong with that of couse, thats why you have an internet connection 🙂 But in the past we have observed that certain very heavy use can impact the modems performance. Especially when a lot of connections are made at the same time, like is sometimes the case with Torrents (depending on how the Torrent programs are set-up). I can't see what services you use of course, but if you use any programs like described above, could you test if the modem does indeed not reset when you don't use that. In the previous example of the Torrents for instance, we've observed it is resolved by limiting the upload/download limit to 90% of the max upload/download.
The second part is a bit speculation on my side, so i might be off the mark.
Bekijk origineel