Vraag

How to cancel my internet subscription

  • 30 november 2020
  • 3 reacties
  • 72 keer bekeken

Hi team,

I do have internet subscription with Ziggo, and I would like to cancel it as will be moving to a new house with internet connection already included/paid. 

I tried to do that online with no luck. Also tried to call 1200 and the other service number, but it only have a Dutch menu.

Appreciate that you tell me a clear instructions on how to cancel my internet and TV subscription. Even if it includes calling 1200, please let me know which numbers to enter.

Thank you.


3 Reacties

Please note that I have a sim card from Ziggo too. I would like to keep the sim card of course, and would like to only cancel the internet/tv subscription.

Thanks.

Reputatie 7
Badge +13

A Ziggo moderator can help you with that:

 

This is a customer help customer forum where Ziggo moderators come by within 1-3 days in each topic.

They have Ziggo behind their name.

Make sure that your zip code and house number are in your Ziggo community profile,

These are not publicly visible,

Then the correct information can be obtained immediately.

https://community.ziggo.nl/settings/profile 

Hi @Ebrahem,

I see you got in touch with a colleague of mine shortly after your topic here. Let me know if there's anything left to do :)

Reageer